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Business Operations Senior Manager

Wise

Skills

Preferred

  • framework
  • Important Business Services IBS
  • managing outsourcing activities

Join Wise, a global technology company on a mission to make international money transfers easier and more affordable. As a Business Operations Senior Manager, you will play a critical role in establishing operational governance, resilience frameworks, and service oversight for our regulated subsidiary. You will work closely with senior executives and the board, gaining wide exposure to the full breadth of our global financial product.

About Wise

  • For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
  • We're proud to have a truly international team, and we celebrate our differences.
  • Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
  • If you want to find out more about what it's like to work at Wise visit [](https://www.wise.jobs/).
  • Keep up to date with life at Wise by following us on [LinkedIn](https://www.linkedin.com/company/1769571/) and [Instagram](https://www.instagram.com/wisecareers/).
  • GBP 95,000 - 120,000

Responsibilities

  • Implement and operationalize the intra-group outsourcing framework, actively monitoring and validating service levels.
  • Support the design, mapping, and ongoing testing of Important Business Services (IBS) and impact tolerances to ensure regulatory compliance.
  • Maintain a real-time, entity-level view of current major incidents and changes, overseeing severity classifications and customer impacts.
  • Proven experience in managing outsourcing activities, preferably within the financial services industry.
  • Understanding of U.K. regulatory requirements related to outsourcing and operational resilience.

Requirements

  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.

Every job at Wise