Strategy & Program Manager

Adyen, a leading global payment company, as a Strategy & Program Manager. In this role, you will be responsible for architecting the joint operational future of our recent acquisitions, and Orb. You will design and implement the joint customer journey, lead operational integration programs, solve complex bottlenecks, and own the operational KPI framework for integrations.

About Adyen

You can conceptualize how a decision in the technical architecture can ripple down to a support ticket bottleneck - A creative and innovative thinker who thrives in a fast-paced, high-growth environment where playbooks don’t exist - Strong analytical and data-driven decision-making skills, with the ability to translate complex data points into actionable insights

Responsibilities

• You will work closely with cross-functional teams, including Tech, Commercial, Finance, and Compliance, to deliver a best-in-class customer experience. - Design and implement the operating models and standardized processes that define how joint customers are onboarded and serviced. - Shape and lead operational integration programs, ensuring they can be scaled and adopted across all global regions. - Own the operational KPI framework for integrations - defining, tracking, and translating metrics into a reliable picture of health. - The ideal candidate is a strategic Operator who cuts through ambiguity, designs with a customer centric mindset, and possesses a relentless drive to remove complexity and build for scale - 5+ years of experience in a combination of a client-facing, technical operations, or strategy/business operations role (e.g., BizOps, Integration/M&A Operations, Program Management, Management Consulting) - Exceptional stakeholder management skills, navigating high-stakes alignment discussions with senior leaders across multiple distinct organizations and aligning them under a shared operational vision - A trusted partner across the organization, capable of building strong relationships and credibility across functions, levels, and partners - Strong background in program or project management, with a proven ability to lead complex, cross-functional initiatives from concept to execution and global adoption - Strategic operator, equally comfortable zooming out to connect the dots as well as diving in the detail when necessary.

Pay

USD 145,000 - 180,000