Technical Account Manager

Join Sitetracker as a Technical Account Manager, where you'll provide strategic guidance to our largest customers, driving adoption, retention, expansion, and annualized services growth. This pivotal role blends high-impact enterprise architecture with long-term account ownership, allowing you to shape product strategy, lead customer transformations, and solve complex challenges. You'll operate as a trusted partner, steering customers towards their desired business outcomes and ensuring maximum value from their Sitetracker investment.

Assurer la direction stratégique et la croissance des services pour les clients clés, en fournissant des conseils techniques et en pilotant l'adoption des solutions.

Établir des relations de confiance avec les clients, en les guidant à travers des transformations complexes et en veillant à ce que leur investissement dans Sitetracker génère un maximum de valeur.

Responsibilities

• Développer et mettre en œuvre un plan technique pluriannuel pour chaque compte, en alignant la stratégie architecturale sur les objectifs opérationnels initiaux.
• We are now intentionally seeking professionals who bring a robust blend of strategic consulting, technical leadership, change management expertise, and a proven ability to drive value realization
• You'll have directly or indirectly managed implementation teams, including solution architects, consultants, and engineers
• You'll demonstrate a strong understanding of Salesforce ecosystem concepts, enterprise architecture principles, and implementation best practices
• You'll provide examples where you created new approaches, frameworks, or best practices that were subsequently adopted by customers, teams, or the organization

Requirements

• You'll have experience supporting organizational change during technology implementations