Customer Success Executive

Join Okta, a leading identity and access management company, as a Customer Success Executive - Enterprise. In this role, you will be responsible for driving customer retention and growth by aligning Okta's innovations with our customers' business objectives. You will develop strong relationships with customers, design and execute success plans, and represent the customer's voice internally. The ideal candidate will have 10+ years of experience in customer success or account management, strong problem-solving skills, and the ability to engage with C-level executives.

Responsibilities

• Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment.
• Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines—turning strategy into measurable traction.
• Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.
• The ideal candidate embodies a high-performance mindset—consistently raising the bar, turning action into traction, thriving in change, and moving fast to simplify and repeat
• It requires complementing Okta’s innovations, efficiencies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers, but it also demands a leader who can navigate these constraints with urgency and an obsession for concrete outcomes

Requirements

• Strong problem-solving, orchestration, and consultative skills are necessary for navigating challenges, finding innovative solutions, and winning as a team
• Have good technical and problem-solving skills coupled with the ability to provide quick resolution to problems. Experience in enterprise security tools is preferred
• Have a solid track record of delivering and scaling an exceptional customer experience, choosing ambition over comfort and consistently raising your own bar
• Exhibit strong interpersonal skills and the ability to work collaboratively and cross-functionally to win as a team
• Have strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs
• Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development
• Possess exceptional presentation and communication skills, particularly when engaging with C-level executives to align technical goals with business value
• Have 10+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises (preferably working with a SaaS-based technical enterprise product)

Pay

USD 204,000 - 281,000