Banking Operations Governance Team Lead

Join Wise, a global technology company on a mission to make money management easier and more affordable for everyone. As the Banking Operations Governance Team Lead, you will lead a team of specialists, manage operational performance, improve governance processes, and ensure the safety and scalability of our banking partner operations. This is a hands-on leadership role that requires strong people leadership, operational discipline, stakeholder management, and judgment in ambiguous environments.

About Wise

• For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
• We're proud to have a truly international team, and we celebrate our differences.
• Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
• If you want to find out more about what it's like to work at Wise visit [](https://www.wise.jobs/).

Responsibilities

• Lead a team of Banking Operations Governance Specialists, focusing on consistent team performance and professional growth.
• Manage team workload, capacity, SLA performance and quality, ensuring urgent work is handled without losing sight of control quality.
• Implement comprehensive governance frameworks that establish standardized processes for banking operations, ensuring regulatory compliance.
• A track record of coaching and developing people, including supporting performance, building capability and creating clarity in ambiguous situations
• Strong stakeholder management skills, including the ability to communicate trade-offs, manage expectations and challenge scope constructively

Requirements

• At least 2 years of people leadership or formal team leadership experience, ideally in Operations, Risk, Governance, Compliance, Financial Services, or another control-sensitive environment.
• Experience managing team performance, workload, prioritisation, quality and delivery against SLAs or operational KPIs.
• Experience in identifying process gaps and turning them into practical improvements, documentation, operating rhythms or governance frameworks
• Good analytical judgment: you can use data, spreadsheets, dashboards or operational metrics to understand capacity, performance, quality and risk
• Strong ownership and resilience: you can make progress in messy or unclear environments without waiting for everything to be perfectly defined
• Excellent written and verbal communication skills, with the ability to explain complex operational issues clearly
• A collaborative leadership style: you build trust, invite challenge and help people succeed without avoiding difficult conversations

Preferred

• Experience in banking operations, access management, partner governance, risk controls, audit-readiness or due diligence
• Experience working with external partners, especially banks or regulated financial institutions
• Familiarity with process mapping, RACI, control frameworks, operational dashboards or continuous improvement methods
• Experience building or improving a team, process or operating model during a period of growth or change

Pay

EUR 3,300 - 4,250

Additional Information

• Sounds like the next step for you? Apply latest by 22nd of September EOD by submitting your CV, and cover letter in English.
• Keep up to date with life at Wise by following us on [LinkedIn](https://www.linkedin.com/company/1769571/) and [Instagram](https://www.instagram.com/wisecareers/).