Customer Service Specialist I

Join MSX, a global leader in automotive solutions, as a Customer Experience Specialist in Rome. In this role, you will manage customer inquiries, ensure satisfaction, and apply company procedures. Fluency in English, French, and Spanish is required, along with computer literacy and strong communication skills. Enjoy a hybrid work schedule and the opportunity to grow in an international environment.

Responsibilities

• Gestire le richieste dei clienti, rispondere a telefonate e comunicare via e-mail.
• Assicurare la soddisfazione del cliente e gestire i follow-up.
• Applicare le procedure in conformità con gli standard e le politiche dell'azienda.
• We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results.

Requirements

• Computer literacy, especially MS Office;
• Fluent level of English, French and Spanish;
• Experience of planning complex schedules of activities.
• If you can demonstrate that you are customer focused and have the ability to communicate effectively, we would like to hear from you!

Preferred

• Previous experience in contact with customers is a plus;
• Great problem-solving and communication skills;

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people to grow in an international environment and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

Working pattern

Internship (tirocinio), 40 hours per week

Monday – Friday, 9 am to 6 pm

Rome - hybrid (3 days in the office, 2 days home office)

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

EUR 800 - 1,100