UT Technician

Join Wise, a global technology company on a mission to revolutionize the way money is moved and managed. As an Experienced IT Support Specialist, you will play a crucial role in providing top-notch IT support and troubleshooting for both Windows and Apple environments. You will manage endpoint support, identify areas for improvement, and ensure high-quality ticket management. With a competitive salary and benefits package, opportunities for professional development, and a collaborative work environment, this is an exciting opportunity to make a significant impact in a growing organization.

About Wise

• For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
• We're proud to have a truly international team, and we celebrate our differences.
• Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
• If you want to find out more about what it's like to work at Wise visit [](https://www.wise.jobs/).
• Keep up to date with life at Wise by following us on [LinkedIn](https://www.linkedin.com/company/1769571/) and [Instagram](https://www.instagram.com/wisecareers/).

Responsibilities

• Provide IT support and troubleshooting for both Windows and Apple environments, and manage endpoint support.
• Identify and suggest potential areas for improvement, and document work thoroughly.
• Ensure high-quality ticket management and understand the importance of efficient issue tracking.

Requirements

• Have 2 years or more experience in an IT support role.
• Proficient in troubleshooting Windows and Mac operating systems.
• Hands-on experience with endpoint management tools such as Kandji and Microsoft Intune.
• Excellent documentation skills, including the ability to create guides and manuals.
• Experience with Jira/Atlassian or similar ticketing/project management tools.
• Experience with 2FA solutions such as OKTA.
• You enjoy helping people and solving problems by nature.
• Ability to work under pressure.
• Passionate about computing and user experience.
• Comfortable working both independently and as part of the team as the situation requires.
• Researching solutions and the latest technology is second nature to you.

Benefits

• Competitive salary and benefits package.
• Opportunity to work on cutting-edge technology projects.
• Collaborative and supportive work environment.
• Continuous learning and professional development opportunities.
• Chance to make a significant impact in a growing organisation.
• If you are a dedicated IT support technician with a passion for solving complex problems and helping others succeed, we encourage you to apply. Join our team and be a part of our mission to deliver exceptional IT support and innovation.