Head of Servicing Scale

Join Wise, a global technology company on a mission to revolutionize the way money is moved and managed. As the Head of Servicing Scale, you will lead the unified global organization responsible for operational planning, technical excellence, tooling, and automation. You will transform operational planning into an automated, data-driven engine and ensure Wise's infrastructure can support millions of additional customers without a linear increase in costs.

About Wise

Transform operational planning from a manual process into an automated, data-driven engine, ensuring Wise’s infrastructure can support millions of additional customers without a linear increase in costs.

Responsibilities

• Lead the roadmap for internal Workforce Management (WFM) and Capacity tools, deciding where manual intervention ends and where automated, AI-driven decision-making begins.

Requirements

• Own the global cost center and headcount, managing a complex budget with less than 5% variance while hitting aggressive scaling targets.

Pay

GBP 145,000 - 195,000