FinCrime Operations Team Lead - AUP

Join Wise, a global technology company on a mission to make money management easier and more affordable for everyone. As the FinCrime Operations Team Lead for the Acceptable Use Policy (AUP) team, you will lead a high-performing team, ensure compliance with AML/CFT regulations, and develop effective operational processes. You will have the opportunity to make a significant impact on the customer experience and the company's mission.

About Wise

• For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
• We're proud to have a truly international team, and we celebrate our differences.
• Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
• If you want to find out more about what it's like to work at Wise visit [](https://www.wise.jobs/).
• Keep up to date with life at Wise by following us on [LinkedIn](https://www.linkedin.com/company/1769571/) and [Instagram](https://www.instagram.com/wisecareers/).

Responsibilities

• Lead and manage the AUP team, including hiring, training, and performance management.
• Ensure compliance with the Acceptable Use Policy (AUP) by regularly reviewing, applying, and mitigating risks related to the policy.
• Develop and implement effective operational processes, task allocation, training, and performance management to deliver regulatory obligations and improve customer experience.
• You have a good understanding of the regulatory framework as well as KYC/AML procedures surrounding financial products and services;

Requirements

• You have very good verbal and written English, any other languages are a plus;
• You have excellent analytical, communication, and writing skills as well as the ability to move team’s metrics/KPIs;
• You have at least Bachelor’s degree or higher;
• You have a minimum of 3 years experience working in the financial sector; preferably experience in a risk or compliance-focused role within the FinTech industry;
• You have previous experience leading a team internationally and remotely; strong ownership over operational management and people leading;
• You are self-driven and motivated; proven track record of taking ownership and responsibilities as well as being a great team-player;
• You have strong project management skills in the Risk and Compliance domain; Familiarity with regulatory requirements, internal policies, and industry standards;
• You have great communication and presentations skills to assist on internal and external projects and audits;
• You have the ability to multitask, take responsibility in challenging situations and work well in uncertainty;