TechOps Engineer

Candid as a TechOps Engineer, where you'll treat our internal IT infrastructure as a product and build automated systems to tackle challenges in the US healthcare system. You'll balance day-to-day user support with deep project work, have a direct say in the tools we use, and work closely with Corporate Security and People Ops. Your responsibilities will include scaling onboarding and offboarding, executing high-impact projects, managing endpoints and apps, enforcing zero trust security, troubleshooting issues, and collaborating across teams.

About Candid Health

You treat internal employees as your customers. You can seamlessly translate complex security or technical changes to non-technical stakeholders (from our Head of Engineering to our medical billers)

Responsibilities

• Automate the end-to-end operational lifecycle for employees, optimizing current processes to seamlessly scale as the team grows.
• Lead critical initiatives including migrating Apple MDM platforms, perfecting a frictionless Zero-Touch Enrollment pipeline, and building Just-in-Time (JIT) access automation.
• Set up and maintain secure endpoint configurations for workstations and mobile devices using Apple MDM (Jamf/Kandji), AutoPkg, and complementary security software.
• You naturally think about compliance, data protection, and secure offboarding processes to keep patient data completely safe

Requirements

• You should have 4+ years of hands-on Technical Operations or IT experience, deep technical troubleshooting skills, and a customer-focused mindset.
• You are highly autonomous and naturally biased toward action. When you see a manual task done twice, your first instinct is to script or automate it out of existence
• You bring 4+ years of hands-on Technical Operations or IT experience, ideally honed in a fast-paced tech startup or a high-volume Managed Service Provider (MSP) environment
• You possess deep technical troubleshooting skills across macOS and hands-on experience managing Apple MDM tools (Jamf, Kandji, etc.) and packaging workflows (AutoPkg)

Pay

USD 110,000 - 165,000