Customer Success Manager

Join Optimove as a Customer Success Manager, where you'll play a vital role in driving client satisfaction and success. In this dynamic position, you'll interact with various stakeholders, establish strategic relationships, and advocate for your clients internally. You'll also provide training and guidance to help clients maximize their use of the Optimove platform. This is a hybrid role based in London, offering opportunities for growth and development in a fast-paced environment.

• Establish and maintain trusted relationships with assigned clients, acting as their main point of contact and advocate within the company.
• Provide training, guidance, and advice to clients to help them maximize the value of the Optimove platform, ensuring they are aware of and can implement major product updates.
• Collaborate with internal teams to ensure that client requests and issues are communicated effectively and addressed in a timely manner.

• Experience in technology-related fields, preferably web-based software
• Proactive, highly organized, with the ability to manage multiple tasks
• 1-4 years of experience in relevant roles, ideally from software companies
• A true value-enabler who relishes helping clients achieve their business goals
• Growth mindset – always pushing yourself out of your comfort zone
• Excellent computer skills, including Excel
• Bachelor’s degree
• Rich and effective interpersonal skills
• Strong analytical skills
• Must be eligible to work in the UK – we are unable to provide sponsorship at this time
• Fast learner who can understand and articulate technology at any level
• Extremely strong presentation and communication skills
• This is a Hybrid role, and you will be required in our London office three days per week