Principal Presales Engineer (ISV HLS)

Join Twilio as a Principal Presales Engineer, where you'll play a critical role in enabling customers to build the future of communications. You'll lead the technical pre-sales relationship, drive technical discovery, propose architectures, demonstrate the product, and build customer trust in Twilio's solutions. This position offers autonomy, leadership opportunities, and the chance to make a significant impact in the ISV segment.

Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

USD 138,872 - 183,240

Responsibilities

• Lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions.
• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.

Requirements

• Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience
• Previous software development experience or working knowledge in one or more of the following areas:

Experience with sales methodologies

• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
• Excellent communicator and presenter able to gain audience confidence
• 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
• An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience
• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture

Preferred

• Previous experience in Telecom, SIP, Contact Center, or Security