Lead Engineer (AI FDE)

Xero as a Lead AI Workflows Engineer, where you will play a crucial role in transforming the company into an AI-native organization. You will work closely with various internal business teams to design and operationalize AI workflows that eliminate manual tasks and enhance productivity.

Responsibilities

• Your responsibilities will include leading the delivery of AI agents, integrating AI systems with core enterprise platforms, developing reusable automation patterns, and building evaluation frameworks to measure performance.
• You will also have the opportunity to coach and uplift the AI fluency of your colleagues.
• Lead the delivery of high-stakes AI agents from discovery to production, acting as a technical partner and evangelist.
• Design and iterate on AI agents and workflow orchestrations using tools like Claude, Gemini, and MCP, and integrate AI systems with core enterprise platforms.
• Develop reusable automation patterns and shared templates to be used by the business, and build evaluation and monitoring frameworks to measure performance.
• You are a natural coach who enjoys uplifting the AI fluency of those around you through pairing, workshops, and clear communication

Requirements

• A systems-thinking approach is part of your toolkit, allowing you to design agents with security, auditability, and controlled blast radius at the forefront
• You possess proficiency in programming languages such as Python or TypeScript and feel comfortable navigating SDKs and webhooks
• You have a track record of partnering with non-technical stakeholders to translate business pain points into technical solution designs
• You bring a wealth of experience in building and operating applications or automations within production environments, particularly involving APIs and cloud infrastructure

Preferred

• Your background includes hands-on delivery of AI-driven solutions such as agents, copilots, or RAG systems using LLMs like Claude or Gemini