Director, Customer Success, Enterprise

Join Braze, a leading customer engagement platform, as the Director of Customer Success for the Enterprise segment. In this role, you will be a core member of the Customer Success Department's Senior Leadership Team, managing multiple teams and taking ownership of their growth and achievement. You will build strong relationships with customers, minimize risks, and support growth opportunities to ensure your teams hit their KPIs.

Be a core member of the Customer Success Department’s Senior Leadership Team, guiding and shaping the future of the department.

Responsibilities

• Manage multiple Customer Success teams, hiring, nurturing, performance managing, and supporting the development of your staff.
• Create a culture of customer delight, partnering closely with Senior Sales and Services Leadership to foster alignment and deliver excellent customer experience.