jobapplier

Customer Relations Specialist (PSA)

Collectors

Skills

Required

  • Typing
  • texting

Preferred

  • Salesforce
  • resolve queries
  • processing customer adjustments

Join the Professional Sports Authenticator (PSA) team as a Customer Relations Specialist IV. In this temp-to-hire position, you will be responsible for providing exceptional customer service, resolving queries, and collaborating with various departments. The ideal candidate will have at least 2 years of relevant customer relations experience, strong problem-solving skills, and excellent communication abilities. Enjoy benefits such as employee discounts, a 401(k) matching plan, health insurance, paid time off, and flexible hours.

Knowledgeable in Google Workspace systems

  • Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds
  • Hand Use: Regular hand use for various tasks

Responsibilities

  • Collaborate with Operations and other departments to find appropriate solutions for customer responses and resolve queries.
  • Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.
  • Continuously update department spreadsheet of incoming orders and maintain accounts by processing customer adjustments.
  • Keep emotions under control, remain open to ideas and try new things
  • You will have excellent communication skills

Requirements

  • High school diploma or equivalent; college degree preferred
  • You will have at least 2+ years of relevant customer relations experience
  • You will have strong problem-solving skills

Organized, detail oriented, and possess strong interpersonal skills

  • You will have excellent listening skills and an empathetic voice and manner
  • Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time
  • Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently
  • Hearing Requirements: Ability to hear alarms, signals, and verbal instructions
  • Sitting or Standing: Ability to sit or stand for extended periods of time

Preferred

  • Knowledgeable utilizing Salesforce preferred

Every job at Collectors