Customer Engineer

Render's Scaled Programs Customer Engineering team as a Customer Engineer. In this role, you'll support high-growth accounts through programmatic engagement and contribute to the tools and content that power the broader Field Engineering organization. You'll partner closely with Scaled Account Managers and report to Render's Field Engineering organization.

About Render

If this role excites you but you don’t meet every single requirement, we’d still love to hear from you—your unique experience might be just what we need

Responsibilities

• Responsibilities include running scaled programs, operating startup program onboarding, building and improving components of the scaled-engagement toolkit, and translating customer questions into in-product guidance.
• Support high-growth accounts through programmatic, one-to-many engagement rather than a traditional one-to-one model.
• Run scaled programs (in-app engagement, targeted outreach against expansion and churn signals, webinars) and contribute to the tools and content that power the broader Field Engineering organization.
• Partner with Scaled Account Managers and Field Engineering teammates to turn expansion and churn signals into plays: AM talking points, programmatic outreach, and in-app prompts.
• Comfort operating a high-volume, one-to-many motion; you can independently execute clearly scoped programs and build systems and content rather than relying on 1:1 time

Requirements

• We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team
• AI fluency: you use AI tools daily in your own workflow, and you're comfortable advising customers building AI-native and LLM-powered applications
• Data-driven, able to prioritize work against team goals, and comfortable asking for context or support when ambiguity could affect the outcome
• Strong written communication; you'll be a primary producer of docs, playbooks, and in-app content
• Strong fundamentals across cloud infrastructure: containers, deploys, autoscaling, networking, and CI/CD
• Working knowledge of Postgres and common database migration patterns (Heroku, AWS RDS)
• Experience with Intercom or a similar in-app engagement and messaging platform

Preferred

• Experience in a PLG or high-volume account environment
• Experience building internal or customer-facing tools that scale a team's impact beyond 1:1 work
• Prior experience with Heroku or other cloud migrations

Pay

USD 156,000 - 191,000

Benefits

• Benefits include a monthly commuter stipend, fully stocked kitchen, paid parental leave, PTO, medical coverage, and more.

• 3+ years in a customer-facing technical role: customer engineering, solutions engineering, technical support, or developer relations
• We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed