jobapplier

Enterprise Customer Activation Manager (Bill Pay & Procurement)

Ramp

Skills

Required

  • Implementations
  • explain complex workflows simply
  • project management
  • AP and/or Procurement functions

Preferred

  • Bill Pay & Procurement
  • Accounting Systems
  • NetSuite
  • QuickBooks
  • Xero
  • Sage
  • ERP/AP
  • Ramp’s

Join Ramp, a fast-growing fintech startup, as an Enterprise Customer Activation Manager. In this role, you will guide our upmarket customers through the implementation of our AP Automation and Procurement products, ensuring they quickly unlock value and drive efficiency. You will become an expert in Ramp's Bill Pay and Procurement capabilities, troubleshoot customer issues, and provide structured feedback to inform product development. This position offers comprehensive benefits, including medical, dental, and vision insurance, a 401(k) with employer match, unlimited PTO, and more.

Responsibilities

  • Lead Enterprise customers through the end-to-end onboarding of Ramp Bill Pay and Procurement, ensuring fast, accurate, and complete deployment.
  • Proactively identify blockers and reinforce the value of adopting Ramp’s AP & Procurement solutions to drive customer adoption and business outcomes.
  • Become deeply knowledgeable in Ramp’s Bill Pay & Procurement capabilities, troubleshoot customer issues, and partner closely with Product and Engineering to surface insights.
  • Experience partnering with technical teams to share customer feedback, troubleshoot issues, and propose creative solutions

Requirements

  • Ability to anticipate customer needs and position product capabilities proactively
  • Excellent verbal and written communication skills, including the ability to explain complex workflows simply
  • Strong project management and time management skills with the ability to keep multiple customers on track simultaneously
  • 5+ years of experience in Customer Success, Implementations for products supporting AP and/or Procurement functions
  • Strong record of meeting or exceeding performance metrics in previous roles
  • Comfort operating in a fast-paced, high-growth environment with evolving processes
  • Demonstrated ability to quickly learn a product deeply and articulate the “why” behind product decisions

Preferred

  • Experience with Accounting Systems (e.g., NetSuite, QuickBooks, Xero, Sage, ERP/AP modules)
  • Background in financial services, Fintech, or SaaS implementations
  • Experience at a high-growth startup

Pay

USD 115,000 - 212,500

Every job at Ramp