IT Support Specialist

Join our small, high-trust IT support team as an IT Support Specialist. You will be the first point of contact for all IT requests, resolving issues on the spot or escalating them to Technical Support Operations. Your role will involve supporting a wide range of staff, including artists, designers, engineers, and operations staff.

Responsibilities

• You will also be responsible for provisioning and imaging laptops and workstations for new hires, supporting meeting rooms and studio AV, and maintaining accurate asset records.
• Success in this role will be measured by the resolution of tier-1 requests, the setup of new hires on day one, and the reduction of repeat tickets through self-service documentation.
• Assurer le support de premier niveau pour toutes les demandes informatiques, en triant les demandes, en résolvant ce que vous pouvez sur place et en escaladant proprement aux opérations de support technique lorsque cela est nécessaire.
• Gérer la configuration, l'imagerie et la remise des ordinateurs portables et des stations de travail pour les nouvelles recrues, et exécuter le travail de cycle de vie informatique avec les opérations de personnes.
• Écrire et maintenir la documentation d'auto-assistance afin que les questions récurrentes cessent de devenir des tickets, et signaler les tendances qui valent la peine d'être corrigées en amont.
• Clear, patient written and verbal communication with non-technical colleagues. You explain rather than jargon

Requirements

• Working knowledge of macOS and Windows in a managed environment, with comfort around MDM, identity and SSO, and endpoint tooling
• A solid grasp of the everyday stack: Google Workspace or Microsoft 365, Slack, VPN, and ticketing systems
• Basic network troubleshooting — Wi-Fi, DNS, DHCP, and general connectivity
• Strong judgment about what to solve yourself and what to escalate, and the discipline to document either way. Tickets arrive without a priority signal, so triage is judgment rather than routing
• Comfort administering SaaS platforms, not just using them — group-based entitlement, SCIM provisioning, and least-privilege judgment on access requests
• 1–3 years in IT support, service desk, or comparable hands-on technical support
• Genuine care for the people you support. This role is as much service as it is technical
• Hands-on with Okta, Atlassian, Jamf or Intune, Google Workspace, Slack, Zoom, or 1Password — or close equivalents
• Experience in a game or digital content creation studio, supporting artists, designers, and engineers
• Perforce and Unity or Unreal experience; Xcode provisioning, console dev-kit, or platform-store administration
• Okta administration and light scripting for repetitive tasks (Okta Workflows, Apps Script, Bash, PowerShell, or Python)
• Supporting teams across US and APAC time zones
• Familiarity with security hygiene practices and working alongside a security team

Preferred

• AV and live event support experience

Pay

USD 55,500 - 87,000