Implementation Manager

FourKites as an Implementation Manager, where you will lead enterprise transformations for Global 1000 companies managing complex supply chains. This role combines deep functional consultation with comprehensive project management to ensure successful software deployments. You will act as a trusted advisor, transforming complex logistics challenges into streamlined solutions and building stakeholder relationships. Your work will directly enhance supply chain visibility for major enterprises, contributing to operational efficiency improvements and cost reduction across global logistics networks.

As an Implementation Manager at FourKites, you will be responsible for leading enterprise transformations for Global 1000 companies, managing complex supply chains, and ensuring successful software deployments. You will act as a trusted advisor, transforming logistics challenges into streamlined solutions, and building stakeholder relationships. Additionally, you will oversee complex enterprise projects from initiation through deployment, coordinating internal teams and external stakeholders.

You have strong SaaS implementation expertise (supply chain, logistics, or transportation experience is a strong bonus)

Responsibilities

• You have a track record of delivering projects that meet or exceed customer expectations with meticulous attention to quality and detail
• You can translate technical concepts clearly to business stakeholders and vice versa, creating comprehensive documentation that serves as a blueprint for success

Requirements

• You have 4+ years of experience implementing enterprise SaaS solutions with demonstrated success managing complex, multi-stakeholder projects from initiation to completion
• You excel at facilitating productive meetings, resolving conflicts, and maintaining team alignment across global enterprise environments
• You're genuinely passionate about helping customers see the value of FourKites as a solution for their supply chain challenges and serving as an advocate for their success
• You have proven ability to present to and influence C-suite executives and technical architects, adapting your communication style to diverse organizational cultures
• You have the analytical capability to break down complex business processes and identify optimization opportunities while adapting successfully to dynamic environments with shifting priorities
• You have proven success collaborating across sales, product, engineering, and customer success teams to deliver cohesive customer experiences
• You're committed to continuous learning and improvement, using customer feedback to enhance both individual and program-level effectiveness
• You're able and willing to travel to customer sites for key implementation milestones such as kickoffs, training, and customer success transitions (20-25% travel expectation, focused on strategic moments rather than constant travel)

Pay

USD 80,000 - 120,000

FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply