Associate Field Engineer

Join Pinecone as an Associate Field Engineer, an entry-level role for new graduates and early career professionals. In this position, you will work closely with the Customer Success and Solutions Engineering teams, engaging with technical stakeholders throughout the customer lifecycle. You will troubleshoot complex issues, influence the product roadmap, and provide high-quality technical support. This role offers a competitive salary, equity compensation, and a hybrid work environment.

Responsibilities

• Engaging with technical stakeholders across the customer lifecycle, from helping prospects understand how Pinecone fits their architecture to guiding existing customers through implementation, optimization, and expansion.
• Collaborating closely with Sales, Product, and Engineering to scope solutions, troubleshoot complex issues, and surface customer insights that shape our product direction.
• Building resources to monitor customer health, proactively identifying opportunities to address risk and drive expansion.

Requirements

• Technical fluency, strong communication, intellectual curiosity, and an AI-first mindset are essential for this role
• BS in Computer Science or a related technical field or equivalent experience
• Ability to communicate complex technical concepts to both technical and non-technical audiences
• Thrives in a startup environment: resourceful, adaptable, and proactive in creating solutions
• Proficiency in one or more popular programming languages (Python, JavaScript)
• Strong technical acumen with the ability to understand and explain APIs, cloud infrastructure, data pipelines, and enterprise software integrations
• Familiarity with the concepts of embeddings, similarity search, recommendation systems, and RAG
• Experience working with cloud platforms (AWS, GCP, Azure)
• Experience with Datadog or similar monitoring tools

Pay

USD 90,000 - 105,000