Technical Account Manager

Join Glia as a Technical Account Manager, where you will be the primary technical resource for your clients, driving platform utilization and technical optimization. You will maintain a focused portfolio of 4-7 strategic accounts, build strategic relationships with customer IT teams, and provide technical support and problem-solving. You will also design and implement efficient configuration and routing strategies, analyze performance metrics, and identify opportunities for technical expansion.

Collaborate with Customer Success Managers and Solutions Architects to ensure client satisfaction and success.

Responsibilities

• Drive platform utilization and technical optimization for a focused portfolio of 4-7 strategic accounts.
• Lead complex troubleshooting, provide proactive technical guidance, and monitor system integrations and security configurations.

Requirements

• Bachelor’s degree in a relevant field

Strong understanding of software and front-end development concepts

• Ability to articulate technical concepts to non-technical executive audiences
• Proven problem-solving skills with the ability to prioritize tasks effectively
• Experience in Contact Center as a Service (CCaaS) solutions and SIP (big plus!)
• Excellent communication skills, both verbal and written
• 5+ years of experience in technical consulting, technical account management, solutions architecture, or another similar client-facing technical role