IT Support Engineer (2nd Line)

Join our team as a 2nd Line IT Support Engineer, where you will manage day-to-day service desk operations, support our cloud infrastructure, and enforce robust security controls across our Microsoft 365 and Azure environments. You will report directly to the IT & InfoSec Manager and work alongside a Senior Engineer. Your responsibilities will include triaging and resolving support tickets, managing user lifecycles and security policies, assisting with security posture management, delivering user training, and providing on-site technical support.

Responsibilities

• Triage, manage, and resolve daily 1st, 2nd, and some 3rd line support tickets, escalating high-level infrastructure or complex security incidents to senior staff.
• Manage user lifecycles, Conditional Access policies, role-based access controls (RBAC), and group management across Microsoft 365 and Entra ID (Azure AD).
• Assist the IT & InfoSec Manager with security posture management—monitoring security alerts (Microsoft Defender), enforcing Intune endpoint compliance, overseeing patch management, and supporting audit readiness.

Requirements

• Security Clearance - Must hold or be eligible to obtain UK Security Check (SC) clearance (requires minimum 5 years continuous UK residency)
• Work Environment - Proven track record working in high-security, defense, or heavily regulated environments with strict governance standards
• Technical Experience - 2nd-line administration of Microsoft 365, Entra ID (Azure AD), Intune, Conditional Access, Defender, Azure services. Google Workspace desirable

Benefits

• Enjoy a range of benefits, including 25 days of paid holiday, health insurance, flexible working, and a budget for learning and development.