Technical Writer (Docs Excellence)

Join Adyen, a global payment company, as a Technical Writer in Chicago. This role goes beyond traditional writing, focusing on structured, living knowledge. You'll design metadata schemas, review and refine auto-generated content, and author API reference guides. You'll collaborate with various teams and be part of a global community of writers. Benefits include a global exchange program, healthy lunches, and work-from-home opportunities.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

Experience with Postman, VS Code, or similar tools

About Adyen

Comfortable thinking beyond the page: you can design ontologies, metadata schemas, and structured information models

Responsibilities

• Design and maintain metadata schemas, ontology, and rules that support automated content generation workflows.
• Review, edit, and fact-check auto-generated content and code snippets for technical accuracy, edge cases, and voice.
• Author and refine API reference guides, integration workflows, and conceptual docs in a docs-as-code environment (Git, Markdown).

Requirements

• Someone who asks why before executing. We value critical thinking and problem-solving as much as craft
• Comfortable managing multiple stakeholders and adapting to a fast-moving, evolving environment
• A high-judgment editor who can spot hallucinations, inaccuracies, or structural gaps in automated drafts
• 3+ years documenting complex technical spaces, including APIs, SDKs, or developer platforms, with a portfolio that shows real writing and editing craft

Fully fluent in Git, Markdown, and docs-as-code toolchains

• A practical, hands-on user of AI tools and LLMs to gather context and streamline documentation work
• Basic ability to read code snippets (Java, Python, TypeScript) to verify API logic

Pay

USD 100,000 - 125,000