Strategy and Operations Manager (Executive Programs)

Join Cloudflare as a Strategy and Operations Manager, where you will lead high-priority, cross-functional initiatives that require strategic thinking, operational rigor, and strong execution. You will support a dynamic portfolio of work, including Executive Briefing programs, strategic events, business development initiatives, and customer programs. This highly visible individual contributor role is based in our San Francisco headquarters and involves working with Cloudflare executives, customers, external partners, and teams across various departments.

Responsibilities

• Lead high-priority, cross-functional initiatives that require strategic thinking, operational rigor, and strong execution.
• Structure ambiguous opportunities, develop recommendations, align stakeholders, and move initiatives from concept through execution.
• Build the processes, tools, and operating rhythms needed to scale successful programs, and deliver best-in-class executive experiences.

Requirements

• Comfort in ambiguity of changing priorities and flexibility to new ideas within a fast paced environment

Outstanding customer service mentality and attention to detail

• Experience building trusted advisor relationships with senior management
• Curiosity about how things work, with the ability to anticipate problems or spot areas for improvements
• Team player who can take on projects in various stages of completion and run
• 5+ years of experience in strategy and operations, program management, business development, strategic events, consulting, customer programs, or another highly cross-functional role
• Strong attention to detail and craftsmanship, with a knack for prioritization and scoping
• Very strong project management skills and can identify and solve problems quickly with minimal management guidance
• Highly organized and self-motivated to create and execute on new projects
• Ability to engage up and down the organization (including SVP+) with confidence, poise and gravitas
• Possesses exceptional written and interpersonal communication skills, and able explain your work clearly and concisely to stakeholders
• 3-5 years experience in program coordination, executive events, events coordination, or customer-facing roles
• Sound business judgment, a proven ability to influence others, analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
• Proven track record of working across global stakeholders and making strategic recommendations to evolve high-profile, high-impact programs

Bachelor’s degree or equivalent

• Excellent spoken and written communication as well as receptive listening skills with ability to present to different audiences (Executives, Sales, and Customer Success)
• Proven track record of strong project management skills, with the ability to scope, execute and report on projects throughout their lifecycle
• Must be highly organized and possess exceptional time management skills, with the ability to effectively juggle multiple projects and deadlines
• Familiarity with CRM or briefing management platforms (e.g., Salesforce, Gainsight, or similar); ability to learn new tools quickly

Pay

USD 110,000 - 152,000