Senior Customer Engagement Strategy Manager

Join Cloudflare as a Senior Customer Engagement Strategy Manager. In this high-visibility role, you will shape how we engage, grow, and deepen relationships with our most strategic enterprise customers. You will work alongside account teams to understand customer priorities and translate them into a focused engagement strategy. You will also build frameworks and playbooks to scale this work across the broader Executive Engagements Programs. This position requires strong communication, strategic problem-solving, and a customer-first mindset.

Servir como socio operativo estratégico para los clientes empresariales más importantes de Cloudflare en las Américas, y ser responsable de la cadencia operativa interna que alinea a los equipos internos en torno a cada cuenta.

We're looking for a resourceful, entrepreneurial individual who thrives in ambiguous situations, can think critically under pressure, and can manage relationships and build consensus with stakeholders at all levels

Responsibilities

• Actuar como el principal socio estratégico para los equipos de cuentas y la alta dirección en compromisos ejecutivos, desde el descubrimiento inicial hasta el seguimiento posterior al compromiso.
• Construir y mantener una biblioteca de marcos narrativos modulares y discursos que ayuden a los ejecutivos de Cloudflare a moverse fluidamente entre la profundidad técnica y la conversación a nivel empresarial.
• Strategic problem solver: You can quickly understand complex business problems, structure ambiguous questions, synthesize next steps, and identify the highest leverage path forward. You are comfortable moving between strategy, operations, content, and execution
• Commercial Orientation: You understand how executive engagement supports account growth, pipeline acceleration, expansion, retention, and strategic partnership. You can connect customer conversations to measurable business outcomes
• Narrative and content judgment: You can turn fragmented inputs into a compelling executive narrative. You understand what belongs in a C-level conversation, what should be left out, and how to balance technical credibility with business relevance

Requirements

• If you're someone who can roll up your sleeves and navigate complex challenges without a playbook, while applying strong conceptual and analytical problem-solving skills, we'd love to hear from you
• Facilitation & Executive presence: Strong communication and storytelling skills with the presence and confidence to guide a room of senior leaders through a structured conversation
• Stakeholder Influence: 5–8 years of proven ability to build trust across Sales, executive leadership, and cross-functional partners, aligning priorities, and moving people toward shared outcomes
• Relevant Industry Background: Experience in Consulting, Technology, and/or Sales is strongly preferred — with a demonstrated ability to navigate complex enterprise relationships, build credibility with senior stakeholders, and drive measurable outcomes in a fast-moving environment
• Customer-first, consultative mindset: You are skilled at uncovering what customers actually care about, not just what they say in the first meeting. You can translate business challenges into engagement strategies that build trust and create momentum
• Education: Bachelor's degree required. Master’s degree preferred
• Experience translating customer insights into strategies, narratives, programs, or commercial actions

Strong analytical, problem-solving, and communication skills

• Strong written and verbal storytelling skills, including executive-level content development
• Experience working with senior executives, strategic accounts, or complex enterprise customers
• Demonstrated ability to influence cross-functional teams without direct authority
• Experience: 5–8 years in strategic account management, executive engagement programs, pre-sales consulting or a similar GTM role within B2B SaaS or enterprise technology. Sales/GTM experience is highly valued; backgrounds in management consulting, investment banking, corporate strategy, technology, or enterprise sales are strongly encouraged

Pay

USD 157,000 - 216,000