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Senior Customer Engineer (Enterprise AI, Bay Area)

Cloudflare

Skills

Required

  • WAF
  • networking
  • Cloudflare's
  • Life of a Request on the
  • Internet
  • web security
  • DDoS
  • TLS
  • Zero Trust / SASE
  • BGP
  • DNS
  • Azure
  • Python / JavaScript / Go

Preferred

  • cloud
  • Applied AI
  • prompt engineering
  • LLM orchestration
  • Retrieval-Augmented Generation RAG
  • Lead technical discovery
  • design bespoke architectures

Join Cloudflare as a Senior Customer Engineer, where you'll work with innovative and high-growth accounts in the Digital Native Enterprise team. You'll be responsible for the technical relationship from initial discovery through onboarding, adoption, renewal, and expansion. This role requires a deep technical foundation and a commercial mindset, as you'll engage with both engineers and executives. You'll report to the Regional Customer Engineering Leader and partner closely with aligned Account Executives.

Exposure to DevOps, security operations, or emerging GenAI trends

About Cloudflare

AI-Native Development: You have integrated AI-augmented workflows (e.g., Windsurf, OpenCode) into your daily development cycle to accelerate prototyping and delivery

Responsibilities

  • Lead technical discovery, design bespoke architectures, and deliver compelling demos and Proofs of Concept (PoCs) across Cloudflare's portfolio.
  • Serve as the primary technical contact from contract signature through full platform adoption, leading and overseeing technical onboarding and implementation.
  • Identify and drive strategic cross-sell and upsell opportunities grounded in platform usage data and customer business objectives.

Requirements

  • Deep understanding on The Life of a Request on the Internet
  • Broad technical expertise across: web security (WAF, DDoS mitigation, TLS, Zero Trust / SASE), networking (BGP, DNS, SD-WAN, MPLS, TCP/IP), and cloud infrastructure (AWS, GCP, Azure)
  • Exceptional communication and presentation skills — equally fluent in a whiteboard architecture session with engineers and a strategic business review with the C-suite
  • Experience in a customer-facing technical role: Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering
  • Hands-on experience with Cloudflare's Developer and AI platform: Workers, Workers AI, AI Gateway, Vectorize
  • Familiarity with CDN, reverse proxy (WAF), forward proxy (SWG), and serverless application patterns
  • Proficiency in Python, JavaScript, or Go — able to write integration scripts, API connectors, and edge computing functions
  • Hands-on experience building cloud-based applications
  • Experience building relationships and driving technical wins across multi-stakeholder, enterprise accounts

Preferred

  • Applied AI knowledge: prompt engineering, LLM orchestration, Retrieval-Augmented Generation (RAG) architectures
  • Relevant industry certifications (cloud, security, networking)

Pay

USD 221,000 - 334,500

Benefits

  • Cloudflare platform certifications or meaningful hands-on deployment experience

Every job at Cloudflare