Customer Experience Manager

Join Cloudflare as a Customer Experience Manager, where you will lead the post-sale customer journey, manage onboarding to long-term retention, and act as a trusted advisor to stakeholders. You will collaborate with the Sales team, embed AI-driven optimization into your workflows, and drive strong alignment with cross-functional teams. Enjoy competitive pay, flexible vacation, paid parental leave, comprehensive benefits, and a supportive work environment.

Gestionar la experiencia del cliente desde la incorporación hasta la retención a largo plazo, actuando como asesor de confianza y propietario comercial de la cuenta.

Responsibilities

• Colaborar estrechamente con el equipo de ventas para mantener pronósticos precisos y liderar compromisos críticos como las Revisiones Empresariales Ejecutivas.
• Desarrollar y mantener relaciones a largo plazo con las partes interesadas en su cartera de cuentas, trabajando de manera transversal con otros equipos para resolver problemas comerciales.
• Strong understanding of or willing to learn about computer networking and “how the internet works” with network security a plus

Requirements

Bachelor's degree and / or other professional qualification

• Experience with project management, account portfolio planning, Cloud implementation and prioritization
• Excellent problem solving skills with the ability to creatively achieve resolutions
• Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales
• 2+ years relative industry experience , with experience in cloud security and/or performance industries preferred
• Expertise in SaaS retention and sales process and excellent knowledge of value driven sales