Senior Customer Engineer (Enterprise, West)

Cloudflare as a Senior Customer Engineer (Enterprise Commercial) and become a trusted advisor for our customers. You will lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations. You will also be responsible for customer adoption and value realization, commercial accountability and expansion, and acting as a trusted advisor throughout the entire customer lifecycle. Additionally, you will leverage AI to automate routine tasks and focus on strategic customer advisory.

Responsibilities

• Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare’s portfolio.
• Lead and/or provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer.
• Carry a variable quota tied directly to new business acquisition and/or ongoing account growth, ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities.

Requirements

• Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy
• Technical Acumen: Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture
• Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles
• Experience: Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling)

Preferred

• Cloudflare AI Stack Experience: Hands-on experience building, deploying, or architecting solutions using Cloudflare's developer platform and AI ecosystem, specifically Workers AI, AI Gateway, and Vectorize
• Applied AI Knowledge: Experience with prompt engineering, Large Language Model (LLM) orchestration, or Retrieval-Augmented Generation (RAG) architectures
• Coding/Scripting: Proficiency in Python, JavaScript, or similar languages to write custom integration scripts, API connectors, and edge computing functions

Pay

USD 214,000 - 305,000

Benefits

• Enjoy competitive pay, flexible vacation, paid parental leave, comprehensive benefits, and a supportive work environment.