Supply Chain Specialist

Join Plentific Services, a leading delivery arm in the housing sector. As a Supply Chain Specialist, you will be the operational point of contact for clients and contractors, managing multiple contracts and ensuring the smooth delivery of work orders. You will have the opportunity to shape the service as it grows and enjoy a competitive compensation package with numerous benefits.

Responsibilities

• Assurer la livraison quotidienne de tous les ordres de travail des services Plentific, en prenant les mesures nécessaires pour faire avancer chaque travail jusqu'à son achèvement.
• Accepter les demandes de travail entrantes des clients, en veillant à ce que les informations et les documents nécessaires soient en place avant le début des travaux.
• Gérer la livraison conformément aux niveaux de service convenus, en suivant les délais de réservation et d'achèvement et en escaladant les travaux à risque.

Requirements

• Organised under volume, able to hold a large queue of live jobs and know which ones matter today
• Confident and persistent in chasing clients and contractors without damaging the relationship

Excellent communication and interpersonal skills, written and spoken

• Comfortable in a job management or field service platform, and quick to learn a new one
• Strong attention to detail, particularly where an error would reach the client

Ability to analyse data and make data-driven decisions

• Resilient and able to cope with a fast growing, scale up culture where every day is different
• Works with a high degree of autonomy and copes well under pressure
• Able to deal with a client and contractor base, understanding different working practices on both sides
• Great team spirit, a can do attitude and the ability to turn a challenge into an opportunity
• Minimum 2-4 years of experience in a repairs, voids, compliance or contractor operations role, gained at a housing association, a local authority, an ALMO or a contractor delivering to them
• Proven experience of working to service levels on live jobs, and first-hand knowledge of what goes wrong in the field
• Some experience of dealing with contractors and trade industry knowledge
• Desirable: experience of inspections or surveys, for example stock condition, void checks, damp and mould, post-disrepair or fire risk
• Desirable: an understanding of the regulatory pressure our clients are under, including Awaab’s Law and the Building Safety Act
• GBP 35,000 - 40,000

Preferred

• Experience of managing work orders through a job management, field service or contractor management platform
• Desirable: exposure to contractor invoicing, payment approvals or purchase orders