Trilingual Technical Support Specialist | SaaS
RINGOVER GROUP
- Barcelona, Catalonia, Spain
- Posted
This job is closed: the employer no longer lists it.
Join Ringover, a fast-growing SaaS company, as a Trilingual Technical Support Specialist. In this role, you will manage technical incidents, collaborate with cross-functional teams, and ensure compliance with Service Level Agreements. You must be fluent in French, English, and Spanish, and have a strong understanding of network domains and technical problem-solving.
Responsibilities
- Oversee end-to-end management of technical incidents via phone support, ensuring prompt resolution of technical issues.
- Collaborate with cross-functional teams to analyze requirements and offer effective solutions for client needs.
- Efficiently manage tickets, prioritizing based on urgency and impact, and ensure compliance with Service Level Agreements.