Customer Success Manager (SaaS)

Join our team as a Customer Success Manager, where you will be responsible for driving customer success and satisfaction throughout the complete customer lifecycle. You will establish revenue growth by identifying opportunities for upselling and cross-selling, and utilize data analysis to enhance adoption and maximize revenue growth potential. Enjoy a dynamic work environment with flexible hybrid and remote options, a diverse global team, and a centrally located headquarters in Amsterdam.

Responsibilities

• Drive customer success and satisfaction by managing the complete customer lifecycle, ensuring successful delivery, adoption, expansion, and renewal of products and services.
• Establish revenue growth by identifying opportunities for upselling and cross-selling, utilizing data analysis and value-driven discussions to enhance adoption.
• Communicate effectively across multiple departments and customers, adapting your approach to meet the diverse needs of clients.

Requirements

• Proficiency in PowerPoint and Excel
• Previous Sales experience - Commercial driven, who knows how to navigate the conversation and add value to our clients
• Experience in data analysis and interpretation
• Excellent English communication skills (written and verbal) at a business-professional level
• Strong problem-solving abilities and analytical mindset
• Bachelor’s or Master’s degree (or a compelling reason for not completing one)

Exceptional attention to detail

• You have an ambitious, entrepreneurial & digital mindset with the ability to work effectively and autonomously in an ever-changing start-up environment
• Ambassador of hybrid working; you support the hybrid working policy - from our office in New York and from home
• The ability to present to Executives and Key Decision-makers
• Experience using CRM systems, HubSpot experience being a plus
• Transparent & Honest; you mean what you say and are not afraid to express yourself
• You are a caring person, that wants to make a difference for customers
• You are a natural-born team player who is open to everything and everyone

Commercial driven

• Thorough & analytical; you are eager to use the data to identify possibilities to support the clients
• 4+ years of experience in a client-facing role, managing complex accounts—preferably in a SaaS environment
• USD 80,000 - 105,000