Contributor Experience Manager (Community)

Join Scale, a leading AI company, as a Contributor Experience Manager. In this strategic operational role, you will connect and engage our global network of expert contributors, manage communications, execute virtual campaigns and events, and develop strategies to grow and retain our contributor base. You will collaborate with cross-functional teams and draft all communications sent to contributors. This position offers comprehensive health coverage, personal and career growth opportunities, and a supportive community.

About Scale AI

• The ability to synthesize complex details into accessible, digestible content
• Proven experience managing active, large-scale communities (thousands of members) on platforms like Slack, Discord or Discourse

Responsibilities

• Spearhead initiatives connecting expert contributors on the platform, ensuring engagement and satisfaction.
• Manage communications, execute virtual campaigns and events, and develop strategies to grow and retain the contributor base.
• Collaborate with cross-functional teams to maintain alignment and ensure cohesive messaging across the contributor journey.

Requirements

• Can use SQL and/or Claude Code to derive insights from data (or wants to learn, quickly)
• Minimum five years of experience in communications, marketing operations, field operations, program management, or project management
• High ownership orientation with a willingness to execute operational tasks directly to achieve successful outcomes
• Bachelor's degree in business, marketing, communications, finance, or a related field
• Experience managing at least one direct report and holding them accountable to outcomes
• Exceptional communication skills, with writing that has flawless spelling and grammar, is clear, concise, and tone-appropriate
• Passion for building positive, engaging community experiences
• A data-driven mindset with the ability to analyze metrics and adapt strategies accordingly

Pay

USD 134,400 - 168,000