Customer Success Manager
Payflows
- Paris, France
- Mid Level
- Posted
Join Payflows, an AI-native Finance OS for enterprises. As a Customer Success Manager, you'll drive adoption, build relationships, retain and expand accounts, operate with precision, and collaborate cross-functionally. You should have 2-5 years of experience in Customer Success, Account Management, or Consulting, and be fluent in English.
Responsibilities
- Partner with customers to deeply understand their objectives and translate them into success plans, ensuring full adoption of Payflows’ platform across Finance, Treasury, and Procurement teams.
- Develop deep, trusted relationships with key decision-makers, serving as the voice of the customer internally and championing their needs and feedback across Product and Engineering.
- Identify upsell and cross-sell opportunities by aligning Payflows’ capabilities with evolving customer goals, collaborating with Sales to execute account expansion strategies and renewals.