Customer Support Agent

Join TourRadar, a leading platform in the multi-day adventure industry. As a Customer Support Agent, you will provide 24/7 support to travelers and operators via live chat, email, and phone. You will drive bookings through expert consultation, solve problems on the spot, and continuously improve processes. Enjoy benefits such as flexible working hours, remote work, learning and development opportunities, mental health support, and travel credits.

You are comfortable working on a rotating roster over 7 days of the week

Needs to be done and do it. You bring ideas to improve process, systems, and results

About TourRadar

You know how to turn travel dreams into bookings: You’re passionate about inspiring customers, matching them with unforgettable travel experiences, and confidently guiding them from consideration to booking—while consistently delivering against volume targets and quality standards

Responsibilities

• Connect with travelers via phone, live chat, and email to guide them from consideration to confirmation, driving bookings through expert consultation.
• Own the sales conversation by moving customers down the sales funnel with confidence, answering questions and removing objections.
• Continuously improve processes and results by spotting inefficiencies or missed opportunities and bringing ideas to the team on how to do better.

Requirements

• Minimum 2 years of relevant professional experience: Either 2+ years in a travel industry role (tour operator, travel agency, booking platform, or similar) OR 2+ years in a sales-focused role where selling was your primary responsibility
• You're a problem-solver who takes initiative: You don't wait for instructions; you see what
• You are eligible to work in Canada
• You are tech-savvy and adaptable, comfortable navigating multiple tools simultaneously, And using AI effectively to improve efficiency while maintaining high-quality standards