Payment Risk Strategist

Join Plaid's Payments Risk team as a Payment Risk Strategist. In this role, you will be the technical, customer-facing expert for Signal and Guarantee, interpreting model outputs, diagnosing customer performance, and making recommendations for threshold and rules changes. You will also own customer proofs of concept and retros, improve decision and return reporting, and turn customer insights into onboarding playbooks and product requirements. This position offers competitive pay, comprehensive health benefits, and various lifestyle perks.

About Plaid

We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Responsibilities

• Propriétaire des preuves de concept et des rétrospectives des clients, de l'analyse aux recommandations et au suivi.
• Optimisation proactive des clients Signal, en priorisant les comptes avec des taux de retour élevés.
• Recommandation de modifications des seuils et des règles qui s'alignent sur les objectifs de risque et d'autorisation de chaque client.

Requirements

• Experience interpreting risk, decisioning, or other quantitative model outputs
• [Nice to have] Familiarity with cash flow or bank transaction data
• 5–10 years of experience
• Experience diagnosing performance problems and making data-backed threshold or rules recommendations
• Experience partnering across go-to-market and technical teams

Comfortable pulling and cutting your own data (SQL)

• [Nice to have] Experience at a fraud or risk-scoring vendor, credit bureau, or bank / processor risk team
• Demonstrated ability to build repeatable processes in an ambiguous environment
• Strong customer-facing consulting and communication skills

Pay

USD 190,080 - 262,800