Operations Manager, Customer Care

Evaneos, a tech-driven travel company, as a Customer Care Operations Manager. In this role, you will be responsible for optimizing and managing the technical tools and systems behind our Customer Care operations. You will work closely with Customer Care agents, Leads, and the Tech and Product teams to create an efficient and effective environment for our agents. Your responsibilities will include tool stack management, automation and integration engineering, AI deployment, tool roadmap coordination, and documentation and enablement. Enjoy a vibrant work environment, remote flexibility, travel perks, and more.

Responsibilities

• Act as the main administrator for all Customer Care tools, managing configurations, permissions, upgrades, and system health.
• Build and maintain complex integrations using automation platforms to automate repetitive agent tasks and improve operational KPIs.
• Partner with the AI vendor to deploy identified use cases, translating process blueprints into technical configurations and ensuring production-grade quality.

Requirements

• You may be a great fit for this position if:
• You have solid experience as a Tool Admin, CRM/Helpdesk Manager, or Ops Specialist in a tech-driven environment
• You have advanced proficiency in automation platforms (Make, n8n, or Zapier) and can build multi-step workflows autonomously
• You have a solid understanding of APIs, webhooks, and data formats (JSON, CSV), and how SaaS tools communicate
• You have hands-on experience deploying or managing AI/ML tools in an operational context
• You are comfortable managing vendor relationships, tracking SLAs, and negotiating contracts
• You are fluent both written and spoken French and English

Evaneos may be a great fit for you if

• You enjoy finding out why something broke and how to make it faster
• You treat every tool as your product: you monitor, improve, and defend quality proactively
• You want your technical skills to have a direct, visible impact on the customer experience and business performance

Pay

EUR 42,000 - 52,000

Benefits

• You thrive in environments where you can build from the ground up rather than maintain the status quo