VP Customer Operations

Join WeWard, a fast-growing app that rewards users for walking and promotes a healthier lifestyle. As the VP of Customer Operations, you will be responsible for managing the entire user journey, from support to rewards, and turning user feedback into actionable improvements. You will lead a hybrid global team, own the P&L of Customer Operations, and report directly to the co-founder.

Responsibilities

• Own the strategy across the 3 verticals: Customer Support, Customer Experience, and Wards & Anti-fraud Operations.
• Define a coherent, multi-year roadmap that covers Support, CX, and Rewards, with clear KPIs, prioritization, and accountability.
• Lead an aggressive AI-first agenda: Every process under your ownership is a candidate for AI. Ticket triage, response generation, fraud signal detection, proactive outreach, localization, bug solving, internal QA.