Staff Platform Manager (GTM & Ops Tooling)

Join Airbnb as a Staff Platform Manager, where you will build and improve the internal tools and workflows that power our Supply operations teams. You will assess the current state, design scalable replacements, and drive delivery through to adoption. This role requires a deep understanding of operations and technology, as well as exceptional communication skills and a track record of delivering outcomes through teams outside your reporting line.

Définir la stratégie pluriannuelle de la plateforme d'opérations d'Airbnb, en proposant une vision claire de l'avenir et en maintenant une feuille de route priorisée.

About Airbnb

• Exceptional business fluency: connects platform decisions to business outcomes, articulates desired results first, and measures success in business KPIs, not features shipped
• Exceptional communication across audiences — from ops agents to back-end engineers to senior leadership
• Track record of delivering outcomes through teams outside your reporting line has driven complex, multi-team initiatives across engineering and PMM organizations where success depends on partnership

Responsibilities

• Aligner la vision, les objectifs et la stratégie avec les dirigeants seniors de l'entreprise, et présenter régulièrement les progrès réalisés.
• Posséder les outils de gestion des cas et de gestion de la main-d'œuvre, y compris la planification de la capacité, la distribution de la charge de travail, la mesure de la performance et la prévision.
• 10+ years in product management, platform management, or operations technology at least 5 in a technical product management role with direct delivery accountability for systems built with back-end engineering teams

Requirements

• Demonstrated experience redesigning operational processes in a high-volume service organization , taking fragmented, manual work and replacing it with structured, measurable, scalable systems at times replacing humans in the loop
• Deep technical fluency: reads a system architecture, pressure-tests an engineering design, understands data models and API contracts well enough to catch where a proposed solution breaks
• Experience shipping AI or automation into production operations — including designing human-in-the-loop systems: where automation is appropriate, where human judgment must remain, and how to measure quality in both modes
• Experience building or owning workforce management or case management tooling: capacity planning, queue management, SLA tracking, or performance measurement
• Familiarity with human-in-the-loop workflow design, identifying when automation is appropriate and when human judgment must remain in the process
• Experience with case management or workforce management platforms, Salesforce Service Cloud, Airtable, Zendesk, or similar
• SQL fluency — uses data to pressure-test requirements, define success metrics, and catch problems before launch
• Track record of shipping tools that demonstrably changed how operations teams work — with metrics to prove it

Preferred

• Background in scaled operations or internal tools in a marketplace or high-growth environment

Pay

USD 200,000 - 240,000