Technical Account Manager (Canada, Enterprise, Auth0)

Join Auth0, a leading customer identity platform, as a Technical Account Manager. In this role, you will serve as a trusted technical advisor for key accounts, focusing on developer-focused customer identity architecture, API integrations, and deployment strategies. You will collaborate with key accounts to design scalable customer identity architectures, build relationships with customer engineering leads, and advocate for customer technical needs within cross-functional teams. This position offers work-from-home opportunities, health and wellness benefits, financial benefits, and time off.

Collaborer avec des comptes clés pour concevoir des architectures d'identité client évolutives B2B et B2C alignées sur leurs objectifs commerciaux et de sécurité.

Responsibilities

• Construire des relations durables avec les responsables techniques des clients, en tant que conseiller technique principal.
• Utiliser des outils comme Postman pour tester, valider et démontrer les API REST d'Auth0 et d'Okta.
• Masterfully apply technical expertise in Auth0 Customer Identity and developer-first architectures to solve complex identity challenges and influence customer strategy
• Collaborate with key accounts to design scalable B2B and B2C customer identity architectures aligned with their business and security objectives
• Build deep, long-lasting relationships with customer engineering leads, product architects, and technical decision-makers as their primary technical advisor
• Hands-on Prototyping & Demos: Build lightweight Proofs of Concept (PoCs), configure test Auth0 tenants, and conduct live technical walkthroughs (such as custom Auth0 Universal Login branding, OAuth 2.0 grant flow implementations, and Auth0 Actions scripts)
• Complex Problem Resolution: Dissect multi-faceted developer and architectural issues, proactively identify technical risks, and orchestrate effective solutions or escalations collaboratively with Customer Success and Engineering
• API Testing & Integrations: Utilize tools like Postman to test, validate, and demonstrate Auth0 and Okta REST APIs (executing CRUD operations for users, roles, and application configurations)
• Advocate for customer technical needs within cross-functional product and engineering teams
• Generate repeatable code samples, Postman collections, architectural guides, and strategy assets for the global TAM team
• Provide best practices, workshops, and technical enablement for customer developers, software architects, and engineering leads
• Mentor peers, upskilling team capability with a focus on developer SDKs, API integrations, and Auth0 extensibility

Requirements

• Domain Knowledge: 3+ years in customer identity (CIAM), API security, web/mobile authentication, or modern application development
• Education & Certifications: BA/BS/MS in Computer Science, Software Engineering, Information Technology, or related discipline (or equivalent experience). Auth0 Certified, Okta Certified, or equivalent industry certifications preferred
• Experience: 5+ years of related professional experience (or 4+ years with a Master’s degree), including 3+ years as a Technical Account Manager, Solutions Architect, Technical Consultant, or Developer Advocate
• Workforce & Provisioning Basics: Familiarity with core Workforce Identity concepts (SSO, SCIM provisioning, SaaS integrations) to support hybrid account requirements
• Development & Scripting: Strong hands-on ability to read, modify, or build simple web applications (e.g., JavaScript/TypeScript, Node.js, Python, React) to demonstrate authentication routing, protected routes, token validation, and Auth0 SDK integration
• Identity Protocols: Deep, practical mastery of modern web authentication and authorization standards, specifically OAuth 2.0 (Authorization Code + PKCE, Client Credentials, etc.) and OpenID Connect (OIDC), alongside standard SAML 2.0 federation
• API Prototyping Tools: Advanced experience working with REST APIs, webhooks, and tools like Postman to test API endpoints, manage collections, and demonstrate programmatic workflows
• Customer Identity Patterns: Solid understanding of B2B and B2C identity patterns, tenant management, social identity providers, enterprise connections, and user migration strategies
• Skilled in setting expectations, tracking account health metrics, and maintaining clear project boundaries
• Comfortable performing live technical demonstrations, API troubleshooting in Postman, and whiteboarding complex system architecture
• Excellent communication skills, capable of speaking fluently with developer teams, software architects, and engineering leadership