Customer Success Solution Architect

Join HiBob, a rapidly growing HR platform that helps modern businesses manage their people effectively. As a Payroll Solution Architect, you will be a trusted advisor to clients and internal teams, driving adoption and delivering long-term value. You will lead client conversations on best practices, process optimization, and headcount management, shaping product direction and ensuring organizational agility.

Develop a deep expertise in HiBob’s UK Payroll module and serve as a bridge between customer needs, product vision, and scalable business outcomes.

Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.

Responsibilities

• Collaborate closely with Product, Customer Success, and R&D to ensure the UK Payroll roadmap addresses real customer challenges, drives adoption, and delivers long-term value.
• Lead client conversations on UKP best practices, scenario planning, process optimisation, and headcount management, championing the Voice of the Customer and shaping product direction.

Requirements

• Mandatory: Deep understanding of UK Payroll legislation, compliance requirements, and operational processes.
• Proven experience in a technical, customer-facing role such as Solution Architect, Implementation Manager, or Payroll Systems Consultant.
• Proven experience configuring or implementing payroll platforms in a SaaS or B2B tech environment.
• Strong analytical skills and the ability to solve complex technical and regulatory challenges.
• Comfortable working across departments and engaging both technical and non-technical stakeholders.
• Clear communicator, capable of delivering guidance and support with empathy and precision.
• A passion for delivering success - you’re a client-focused team player who thrives on solving challenges.
• A self-starter attitude - you’re resourceful, proactive, and always looking for ways to improve processes.
• Fluent in English - written and spoken.

Preferred

• CIPP qualification or equivalent is preferred.
• Experience supporting a payroll bureau or managing multiple client payrolls.
• Familiarity with HRIS or finance system integrations.
• Experience influencing product development and participating in roadmap planning.
• Background in SaaS platforms, especially those supporting HR, payroll, or finance teams.
• Exposure to payroll automation, analytics, or multi-country payroll processes.
• Practical knowledge of data privacy and compliance frameworks impacting payroll.