Client Success Manager

Join Maven, a leading digital health company, as a Client Success Manager. In this role, you will be the main point of contact for employer accounts, driving enrollment and engagement while taking direct accountability for net revenue retention, renewal health, and expansion readiness. You will collaborate with cross-functional teams, support client enrollment and engagement initiatives, and maintain strong client relationships. This position requires a passion for healthcare, strong analytical skills, and the ability to manage multiple tasks while ensuring deadlines are met.

Responsibilities

• Assurer la satisfaction et le succès des clients en gérant un portefeuille de comptes d'employeurs, en surveillant la santé et l'engagement des clients, et en identifiant les opportunités d'expansion.
• Collaborer avec les équipes internes (ventes, renouvellements, produit, analytique) pour orchestrer des mouvements interfonctionnels et construire des plans de compte stratégiques.
• Participer aux revues commerciales trimestrielles et à d'autres présentations client, en partageant des informations sur les données et en soutenant les discussions de renouvellement ou d'expansion.

Passion for healthcare and supporting organizational change

• Willingness to travel occasionally (up to 20%) for client meetings and participate in our NYC office when needed
• Experience partnering with Sales or Renewals teams to support commercial opportunities and account growth
• Analytical skills and strategic thinking – able to translate data and client performance into actionable insights in collaboration with clients
• History of contributing to client retention, renewal management, and account growth opportunities

Requirements

• Collaborate with internal teams to deliver a seamless experience for clients, providing insights that inform product, process, or market improvements
• Comfort operating in a growing and evolving environment, adaptable to changing processes and ambiguity
• Proven ability to support and execute marketing or engagement strategies that drive measurable client outcomes
• Strong interpersonal, verbal, written, and presentation skills, with the ability to communicate clearly and influence internal and external stakeholders
• Experience working with enterprise employer clients through channel/payer partners (5,000+ employees) preferred
• Ability to prioritize and manage multiple tasks while ensuring deadlines and deliverables are met
• 5+ years of experience in account management, customer success, or client services within digital health, healthcare, benefits, or SaaS companies, with demonstrated ability to manage client relationships and contribute to commercial outcomes
• Experience supporting the full lifecycle of customer success post-sales (implementation, adoption, product training, renewals, and account management)
• Ability to build and maintain relationships with multiple stakeholders (HR, Benefits, Finance), navigating client environments effectively
• Experience supporting health benefit programs for employer or payer clients

Preferred

• Experience with Salesforce, Gainsight, Looker, and Microsoft Office suite
• Experience with managing high volume of clients is preferred
• Experience at a digital health company in health, wellness, or family health space

Pay

USD 106,000 - 120,000