Business Analyst

Join CMC Markets as a Business Analyst and play a key role in the development of our Pega CRM platform. You will translate business needs into actionable requirements, collaborate with cross-functional teams, and support the delivery of customer-centric solutions. This is an excellent opportunity for a collaborative and outcome-focused individual to make a meaningful impact in a complex CRM environment.

Responsibilities

• Engager avec les parties prenantes pour comprendre, analyser et documenter les exigences commerciales et opérationnelles.
• Créer des histoires d'utilisateur, des critères d'acceptation, des flux de processus et des spécifications fonctionnelles.
• Travailler en étroite collaboration avec les propriétaires de produits, les architectes, les développeurs et l'assurance qualité pour garantir que les exigences sont clairement comprises et efficacement livrées.

Requirements

• The ability to work effectively as part of a cross-functional team
• Strong knowledge of business analysis techniques, including requirements gathering and process mapping
• Experience working in Agile delivery environments
• Experience with collaboration and process modelling tools such as Miro, Visio or Figma
• Excellent communication and stakeholder engagement skills
• Strong analytical, problem-solving and organisational skills
• Experience working as a Business Analyst
• Experience with CRM platforms, particularly Pega
• An understanding of APIs, JSON, XML, system integrations and enterprise applications
• Awareness of the Software Development Life Cycle
• Business Analysis, Agile or Pega certifications