Technical Implementation Specialist

Join our team as a Technical Implementation Specialist, where you will be responsible for the hands-on onboarding and technical setup of new customers. You will work directly with customers to configure the product, integrate data sources, and ensure a smooth transition to first value. This role requires strong project management and communication skills, as well as experience in customer-facing technical roles.

Lead the end-to-end implementation for new customers, acting as the primary technical guide from kickoff through go-live.

Responsibilities

• Configure product settings, permissions, and workflows, and serve as a subject matter expert for API integrations and data migration.
• Own onboarding timelines, milestones, and deliverables, manage customer expectations, and communicate progress, risks, and next steps clearly.
• This role is ideal for someone who enjoys being customer-facing and technical; part consultant, part builder, part project manager
• Technical conversations with non-technical stakeholders
• Detail-oriented, organized, and calm under pressure
• Managing multiple high-impact projects concurrently
• Software troubleshooting and problem-solving
• Comfortable with:

Requirements

• Bachelor's degree in computer science, information technology, or related field
• APIs, integrations, frontend technologies, and data concepts
• 2+ years of experience in SaaS implementation
• Strong project management and communication skills
• Experience in customer-facing technical roles
• 2+ years in solutions engineering and technical onboarding

Preferred

• Experience with analytics, martech, data platforms, or attribution tools

Pay

USD 140,000 - 165,000