Vice President of Customer Operations

Join Partnerize as the Vice President of Customer Operations, where you will drive the post-sale delivery lifecycle and oversee global teams focused on technical onboarding, customer support, and delivery operations. You will report directly to the CRO and be responsible for optimizing time-to-value, enforcing SLAs, scaling services margins, and driving AI-powered efficiencies across all operational teams.

Responsibilities

• Oversight of global teams focused on technical onboarding and integrations, customer support, and delivery operations.
• Execution of onboarding and integration strategies to accelerate platform deployment and reduce time-to-value (TTV) for enterprise brands.
• Operationalization of AI tools and automated support workflows to improve service quality while lowering overall cost-to-serve (COGS).
• Functional Management: Direct experience leading multi-disciplinary operational teams across technical onboarding and global client support

Requirements

• Cross-Functional Collaboration: Proven ability to work side-by-side with Sales, Product, and Customer Success leaders to support account expansion and retention goals

Preferred system experience: Asana, Zendesk, Jira, Salesforce

• Technology & AI Fluency: Hands-on experience implementing automation, modern support stacks, and AI workflows to drive team productivity and reduce operational overhead
• Execution & Analytics: Strong analytical capabilities with a track record of using operational data (TTV, SLAs, CSAT, margins) to drive execution and continuous improvement
• Strategic Alignment experience: demonstrated competencies in the application of OGSM framework or similar to turn high-level company vision into clear daily tasks
• Experience: 6+ years of progressive leadership experience managing customer operations and technical integrations teams within the SaaS space. Proven track record to evidence adherence to ITIL Framework or similar applying governance practices