FinTech Account Manager (Named)

Join Plaid, a leading FinTech company, as a FinTech Account Manager. In this role, you will own and manage the overall relationship with a portfolio of customers, build strong relationships with customer C-Suite, Product, and Engineering teams, and exceed revenue growth targets. You will also help customers integrate and launch on Plaid, and solve complex customer challenges through creative problem solving. The position offers competitive pay, comprehensive health benefits, and various lifestyle perks.

We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

About Plaid

Excitement to work in a high-growth, ever-changing environment and to help build processes and tools as needed

Responsibilities

• Gérer et développer la relation avec un portefeuille de clients, en particulier dans le segment des clients à forte croissance.
• Identifier et conclure de nouvelles opportunités de vente, en dépassant les objectifs de croissance des revenus.
• Collaborer avec les équipes internes pour résoudre les défis complexes des clients et assurer leur succès.
• Executive level communication skills - written and verbal

Requirements

• Some familiarity in financial services and technical products; a high degree of intellectual curiosity
• Desire to get technical and the ability to learn the ins and outs of Plaid's APIs

Customer retention and termination-save tactics

• Strong Commercial/Sales experience (contract negotiation, value-selling)
• Strong attention to detail, organizational skills, prioritization and management of multiple cross-functional work streams across internal and external stakeholders
• 7+ years of quota carrying software or technology account management experience
• Relationship building (understand how to leverage internal/external executives, product, etc)
• Customer empathy and deep desire to see customers succeed

Pay

USD 171,600 - 214,800