Client Partner

Join Ustwo, a leading digital product studio, as a Principal-level Client Partner. In this role, you will drive the commercial growth and strategic vision of a multi-million-pound account, serving as a trusted advisor to senior executive stakeholders. You will lead cross-functional delivery and product teams, expand our services horizontally across various divisions and regions, and collaborate with our global leadership and Client Partner community. This position offers a range of benefits, including healthcare coverage, retirement savings, profit sharing, and a work-from-anywhere policy.

We encourage applications from people with different backgrounds and experiences. If this role excites you, we’d love to hear from you, even if you don’t meet every requirement

About ustwo

• Proactively identify, shape, and close new workstreams by scaling ustwo’s services horizontally across various divisions, regions, and business units within a complex global 100 organization.
• Act as the primary strategic partner and trusted advisor for VP to Director-level client executives, building long-term, high-value partnerships.
• Inspiring, inclusive team lead who thrives on collaborating with multidisciplinary digital specialists to deliver tangible business outcomes
• Deep understanding of revenue forecasting, margin optimization, commercial risk management, and pipeline tools (e.g., Pipedrive, Salesforce, CRC reporting)

Responsibilities

• Accountable for account revenue, profitability, and forecasting, managing portfolio value in the £5M–£10M+ range.

Requirements

• Demonstrated success in expanding services horizontally across large, complex, matrixed enterprise organizations (Global 100 / Fortune 500)
• Skilled communicator, facilitator, and negotiator with excellent stakeholder management capabilities
• Proven ability to navigate complex stakeholder landscapes, negotiate at the senior levels, and establish trusted advisory relationships
• Able to rapidly understand client contexts, build relationships quickly, and deliver impact with minimal onboarding
• Significant experience leading and growing large-scale digital agency or consultancy accounts valued between £5M–£10M+ annually
• Flexible and willing to travel regularly across Europe and the US as required by client engagements

Pay

GBP 85,000 - 115,000

Benefits

• Deep domain knowledge in digital product development, human-centered design, technology transformation, and emerging digital strategy