Customer Success Associate

Samaya's customer success team as a Customer Success Associate. In this role, you will have the opportunity to build and manage enterprise relationships from day one.

Responsibilities

• You will work directly with analysts and portfolio managers at some of the largest banks, hedge funds, and asset managers in the world.
• Your responsibilities will include running regular customer touchpoints, tracking usage and account health, supporting day-to-day relationships, partnering with sales, and routing customer feedback to product and engineering.
• This position offers comprehensive health insurance, a 401k, unlimited PTO, a hybrid work environment, and an equipment allowance.
• Establish and maintain relationships with enterprise clients, ensuring their satisfaction and success with Samaya's products.
• Conduct regular check-ins with clients to gather feedback, address concerns, and identify opportunities for deeper adoption of Samaya's solutions.
• Collaborate with sales and product teams to support onboarding, pilots, and the overall customer experience, translating client feedback into actionable insights.

Requirements

• 2+ years of front-office experience, ideally in capital markets, at a bank, hedge fund, or comparable firm
• Strong communication and presentation skills, comfortable running a room or a demo
• Based in (or willing to relocate to) New York

Preferred

• Comfortable owning ambiguity
• Prior customer-facing, sales, or client-relationship experience

Pay

USD 120,000 - 160,000