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Customer Success Manager

Semji

Join Semji, a fast-growing tech scale-up revolutionizing SEO with our cutting-edge SaaS platform. As a Customer Success Manager, you'll build long-term relationships with clients, ensure smooth adoption of our platform, and drive measurable results. Enjoy a culture of innovation, flexibility, and a premium market position with top-tier clients.

Responsibilities

  • Assurer une adoption fluide et stratégique de la plateforme Semji, en surveillant l'utilisation du produit pour livrer des résultats mesurables.
  • Établir des relations solides et proactives avec les clients, en effectuant des contrôles réguliers, des revues d'utilisation et des ateliers personnalisés.
  • Identifier les risques de désabonnement et les opportunités de vente incitative/croisée en collaboration avec le Responsable de Compte.

Requirements

  • 2 to 4 years of experience as a Customer Success Manager in a SaaS environment
  • Strong understanding of product adoption, client retention, and growth strategies
  • You know how to create trust and drive measurable results
  • Structured, data-driven, and action-oriented
  • Fluent in English (C2 level)

Pay

  • 💸 Salary: €40–45K gross/year fixed + ~€7K in bonus
  • EUR 47,000 - 52,000

Practical Info

  • 📍 Location: Lyon 9th (Metro D – Gare de Vaise)
  • 🏠 Remote policy: 2 days/week after onboarding
  • 📄 Contract type: Full-time, permanent (CDI)