IT Support Technician Associate (Winter 2027)

Join Astranis, a pioneering company in the space industry, as an IT Support Technician Associate. In this role, you will have the opportunity to work on challenging projects and contribute to the development and manufacturing of space hardware. You will assist with support tickets, onboarding and off-boarding tasks, inventory management, and documentation. You will also collaborate with engineering teams and address IT challenges as they arise. Benefits include equity in the company, comprehensive medical, dental, and vision insurance, unlimited vacation days, and more.

Responsibilities

• Assisting with support tickets and escalating as needed, performing onboarding and off-boarding tasks for employee lifecycle management.
• Helping with inventory management and keeping documentation on infrastructure, policies, and procedures up to date.
• Collaborating with team members to address IT challenges as they arise and assisting with infrastructure upgrades and larger projects.
• Understanding of troubleshooting techniques

Requirements

• Experience with Windows, MacOS, and/or Linux
• Able to perform duties autonomously without much supervision
• Excellent customer service
• Exhibits critical thinking skills
• Able to take notes and remember directions
• Highly motivated with an interest in helping and teaching others
• Experience with Network troubleshooting
• Experience with Microsoft 365
• Familiarity with troubleshooting/updating scripts
• Comfortable with replacing hardware in laptops and desktops