Customer Success Manager (MM/ENT, EMEA)

Join Nooks as a Customer Success Manager, where you'll ensure mid-market and enterprise customers maximize their value from our solutions. You'll develop strong relationships with key stakeholders, guide them through the customer journey, and focus on maximizing customer value for successful renewals and expansions. This role requires a self-starter with B2B SaaS CSM experience, data analytics skills, and excellent communication abilities. Enjoy comprehensive health insurance, unlimited paid time off, parental leave, equity incentives, and more.

Responsibilities

• Gérer un portefeuille d'environ 40 comptes de taille intermédiaire et d'entreprise, en maximisant l'impact et la valeur de Nooks pour les utilisateurs, les parties prenantes et leur entreprise.
• Assurer l'intégration transparente de Nooks dans les processus de vente des nouveaux clients, en développant et en maintenant des relations multi-niveaux pour comprendre en profondeur les objectifs commerciaux des clients.
• Conduire des vérifications régulières avec les clients pour partager les résultats de Nooks, résoudre les problèmes et identifier les opportunités d'optimisation et de croissance.
• Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment

Requirements

• 5+ years of B2B SaaS CSM experience managing a portfolio of 40+ accounts with a successful renewals track record
• Comfortable with data analytics and experience using data to proactively identify customer challenges
• Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
• Excellent written and verbal communication skills
• Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
• 2+ years of SDR or SDR management experience
• 2+ years of customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey

Pay

EUR 120,000 - 140,000